Shipping & Returns

Shipping & Returns Policy

Thank you for shopping with us at Palms Tees. We want to ensure a seamless and satisfying shopping experience for you. Please review our shipping and returns policy below:

Shipping:

  1. Processing Time: Our team strives to process and ship your order as quickly as possible. Please allow 1-3 business days for processing before your order is dispatched.

  2. Shipping Methods: We work with trusted shipping partners to ensure reliable and timely delivery of your order. The shipping method and estimated delivery time will be displayed at checkout, based on your location.

  3. Shipping Costs: Shipping costs are calculated based on the destination and weight of your order. The applicable shipping charges will be displayed at checkout.

  4. Order Tracking: Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the progress of your shipment.

  5. International Shipping: We currently offer international shipping to select countries. Please note that international orders may be subject to customs duties, taxes, or fees imposed by the destination country. Any additional charges are the responsibility of the customer.

Returns & Exchanges:

  1. Eligibility: We understand that sometimes returns or exchanges may be necessary. To be eligible for a return or exchange, the item must be unused, unwashed, and in its original condition, with all tags and packaging intact.

  2. Timeframe: You have 30 days from the date of delivery to initiate a return or exchange. After this period, unfortunately, we cannot accept any returns or exchanges.

  3. Return Process: To initiate a return or exchange, please contact our customer support team with your order details. They will guide you through the process and provide you with a return authorization and instructions.

  4. Return Shipping: The customer is responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective item. We recommend using a trackable shipping service for return shipments, as we cannot be held responsible for lost or damaged items during transit.

  5. Refunds & Store Credit: Once we receive the returned item and verify its condition, we will process your refund to the original payment method or provide store credit, as per your request. Refunds may take a few business days to reflect in your account, depending on your payment provider.

  6. Non-Returnable Items: For hygiene reasons, certain items such as swimwear, underwear, and earrings are not eligible for return or exchange unless they arrive damaged or defective.

Please note that this is a general overview of our shipping and returns policy. For more detailed information or if you have any specific questions or concerns, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your satisfaction with your purchase from Palms Tees.